Privacy Policy

Last updated: January 1, 2026

Stairwise ("Stairwise", "we", "us") respects your privacy. This Privacy Policy explains what information we collect through our website and booking process, how we use it, and the choices you have.

1. Information We Collect

• Contact details you provide, such as name, phone number, email, and service address.
• Booking details, including job description, photos of items, and preferred dates.
• Basic usage data such as pages visited and browser type, collected automatically.

2. How We Use Information

We use this information to schedule and staff your job, communicate about your booking, process payments, respond to inquiries, and improve our website and Services. We do not sell your personal information.

3. Sharing Information

We share information with crew members assigned to your job, payment processors, and service providers who help us operate (such as email and hosting providers), only as needed to deliver our Services. We may disclose information if required by law.

4. Cookies

Our website may use cookies or similar local storage to remember preferences (for example, whether you have already seen a promotional offer) and to understand site usage. You can control cookies through your browser settings.

5. Data Retention

We retain booking and contact information for as long as needed to provide Services, meet legal or accounting obligations, and resolve disputes.

6. Your Choices

You can request access to, correction of, or deletion of your personal information by contacting us at hello@gostairwise.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent changes.

8. Contact

Questions about this Privacy Policy can be sent to hello@gostairwise.com or by calling (415) 724-8720.